FREQUENTLY ASKED QUESTIONS
24/7 Customer Serivce
How long does it take to get my order?
Orders are processed within 1–3 business days to ensure fast delivery. Depending on your location, delivery takes only7–12 business days for orders processed locally. You will receive detailed delivery information, including a track & trace link, as soon as possible in your confirmation email.
What are the return rules?
Yes, we offer a 30-day money-back guarantee, no questions asked. Check our refund policy for more information if needed.
Do you ship worldwide?
Yes, we ship worldwide.
Any inquiries?
You can also contact us via our contact page! We are ready to help you.
HEAD OFFICE: Office 48p, IT Tower, Gulberg 3, Lahore
Call on +92 3321978353,
WhatsApp +92 3227639880 - +44 7516318656
Email on luxuryvibe.srls@gmail.com
SHIPPING AND DELIVERY
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real time
Will I have to pay customs or import fees?
Customs and import fees depend on your country’s regulations. Any additional charges are the responsibility of the customer
What happens if my package is delayed?
Delivery times may vary due to customs or carrier delays. If your order takes longer than expected, please contact us and we will gladly assist you
Orders & Changes
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours after placing them. After this period, the order may already be processed and cannot be modified
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us immediately with your order number and clear photos of the issue. We will resolve it as quickly as possible
Do you offer exchanges?
Yes, we offer exchanges for size or item changes. Please contact our support team to arrange the exchange process
Billing & Payments
What payment methods do you accept?
We accept American Express, Apple Pay, Bancontact, Blik, Google Pay, iDEAL, Mastercard, Visa, Shop Pay, and UnionPay.
All available payment methods are securely displayed at checkout
Is it safe to pay on your website?
Yes, all payments are processed through secure and encrypted payment gateways. Your payment information is fully protected at all times
When will I be charged for my order?
Your payment will be charged immediately after placing your order. Once the payment is successful, you will receive an order confirmation email
CONTACT
You can also reach us at luxuryvibe.srls@gmail.com — we aim to respond within 24 hours.